AI Powered Support Ticket

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WoowBot Pro’s support ticket module is one of the most feature-rich and flexible support ticket systems for WordPress. Packed with all the useful features to make your life easier while providing the best customer support possible, it also includes many innovative AI features.

Unlimited Support Tickets

There is no limit to number of tickets can be created. Your customers can create unlimited tickets from the website Front-End.

Unlimited Support Agents

Unlike many third party support services there is no limit to how many support agents and operators you can have. Create as many support Agents as you need to to divide your workload of replying tickets.

Guest Tickets

Your visitors can create ticket without creating a user account on your site. You can enable or disable this feature.

Custom Fields

Create many types of custom fields like text-fields, drop-down, textarea, etc. to suit your particular needs.

Private Notes

Add private notes in the ticket for additional internal information which the ticket submitter will not see. Private note is available for your agents only.

Ajax Ticket System for fast loading

100% ajax functionality allows the ticket system to work fast and smooth without page reload.

Ticket Form

Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.

File Attachments

Customers can attach file along with the ticket description. There is also custom field type attachment is available which you can use to create any number of attachment fields.

Agent-only Fields

Sometimes you need some custom fields visible only for agents. Agent-only fields allows you to do so. You can create such fields just like custom fields with all possible field types.

Filter Labels

Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.

Ticket Search

Use the search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.

Email Notifications

Customizable email notification templates available for the site admin to customize as per your requirement.

Advanced Filter

You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.

Email Piping Feature

Let your customers reply by email to the tickets and/or open new tickets by emailing to designated email account

Export Option

Export tickets and view them in Excel file

Auto Ticket Close Feature

Automatically close ticket after a certain time of inactivity

Canned Reply Feature

Save answers from the frequently asked questions and use them any time quickly

Save Filter

You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.

GDPR Compatible

This WordPress support ticket plugin is fully compatible with GDPR Law.

Responsive Design

The plugin is designed to work on any possible screen size so that you can operate anytime, anywhere.

Appearance Customization

Customize all colors to match your branding

Misc. features to make life easier

Direct copy paste images and screenshots in the responses, code mode, auto close tickets, short registration form, direct login, ticket list from the same user on side panel, extra email recipients, first message auto responder, custom ticket priorities, status, rest API etc. and a lot more!

AI Features

Integrate with OpenAI GPT Assistant to automatically answer user questions. Train GPT Assistant with your website data and additional knowledge base with PDF files. Translate, Rewrite, Fix Grammer and Spelling of agent responses.