ChatBot FAQs
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Can I buy the Starter License now and upgrade to the Professional or Master license later?
Yes, you can buy the Starter License now and upgrade to the Professional or Master license later. Just send us an email to [email protected] and we will arrange a discount code for the previous purchase so you won’t have to pay the full price again. If you want to use AI services, we suggest getting […]
Can PDFs be used as a database with AI?
Yes, you can use PDFs to train your AI chatbot. This is possible with GPT Assistant. You can upload up to 20 PDF, TXT, or Word files to your GPT Assistant. GPT Assistant converts your uploaded files to a Vector database and uses the data within to generate relevant responses for the user queries. This […]
Can WoowBot be restricted to logged-in users?
Yes, you can restrict WoowBot to load only for the logged-in users. The option to restrict WoowBot to load only for the logged-in users is available under the ChatBot Pro->Settings->General->Misc. options. You can also enable the ChatBot for the WordPress backend from here. Screenshot:
Do I need to pay extra for ChatGPT or OpenAI with the Starter package?
WoowBot ChatBot provides an integration and many other value added services. However, since AI cannot run on your WordPress server yet, you need to use one of the leading AI services and pay them to use their API. Fortunately, the cost of using AI services has gone down a lot and it will keep going […]
Does WoowBot Pro ChatBot provide conversation analytics or reports? Can I see the Chat histories and sessions?
Yes, WoowBot Pro ChatBot keeps track of all the Chat sessions exactly as they happened. You can view them in the ChatBot dashboard at any time, along with other statistics from the Bot – Sessions menu. Detailed analytics of interactions over time, as well as deep AI Insights into all chatbot interactions, are also available […]
How can I change the Agent Name Carrie to something else?
You can change all the texts used by the ChatBot from ChatBot Pro->Language Center, including the default ChatBot Agent name Carrie. Woocommerce related texts can be changed from Bot – Woo Settings->Language center. You can change the texts in the Language center to any language like French, Spanish, Danish, Chinese, Korean etc. and the ChatBot […]
How can I change the ChatBot’s initial greeting message from “Welcome to our website” to “Welcome to our MySite”?
You can change all the texts used by the ChatBot from ChatBot Pro->Language Center. Woocommerce related texts can be changed from Bot – Woo Settings->Language center. You can change the texts in the Language center to any language like French, Spanish, Danish, Chinese, Korean etc. and the ChatBot will speak that language. Multiple Language for […]
How can I change the welcome message showing by the chatbot Icon for “Welcome to our website”?
You can change the text “Welcome to our website” from ChatBot Pro->Settings->Notification builder. You can also add additional text/slider from here. You can also add links to Important ChatBot features from here. You can disable the Floating Notification from here for mobile only, desktop or both
How much does OpenAI or AI services cost?
OpenAI API usage exact cost is a little hard to determine as it depends on the required response length and some other factors. However, a very rough estimate would be 2US$/thousand responses if you use the GPT 4o or 4.1 mini model. You can also set the usage limit on the OpenAI platform. It is […]
How to add images or animated gifs to the Chatbot Bot Responses
Just paste the full URL to an image in the ChatBot Pro->Language center like this: https://media.giphy.com/media/MtWJ2pJx7CbJe/giphy.gif Go to giphy.com, find an image. Right click on it and select the option Copy image address. See the screenshots below: The example is from giphy but it will work with any direct Image link.
